Delivery & Returns

Where we deliver

We currently deliver to the following Southampton & Eastleigh postcode districts only: SO14, SO15, SO16, SO17, SO18, SO19, SO50 and SO51. We're unable to deliver outside these areas at the moment.

When we deliver

All deliveries take place daily between 6pm and 10pm.

• Order before 9:45pm → delivered that same evening, 6pm–10pm.
• Order after 9:45pm → delivered the following day, 6pm–10pm.

We'll always show you the delivery window your order falls into before you pay.

Delivery charges

• £2.50 per order.
• Free delivery on orders of £30 or more (calculated excluding the value of any tobacco products in your basket).

Age-restricted items & ID checks

Alcohol, tobacco, cigarettes and vape/e-cigarette products can only be delivered to someone aged 18 or over. We operate Challenge 25: if the person accepting delivery looks under 25, our driver will ask for valid photo ID. If ID can't be provided, or the recipient appears to be intoxicated, we will not be able to hand over the age-restricted items (or the order, if it cannot be left safely without them), and no refund will be given for goods withheld on this basis.

If something's wrong with your order

If an item arrives damaged, faulty, incorrect, or missing, please let us know within 24 hours via our contact form or lisscogroup@gmail.com, ideally with a photo. We'll arrange a replacement or refund as appropriate. Because much of our range is fresh, chilled or time-sensitive, we're not able to accept returns of perishable goods once delivered unless they are faulty or not as described — this does not affect your statutory rights.

Substitutions & out-of-stock items

At checkout you can choose whether to allow substitutions. If you allow them and something in your order is unavailable when we pack it, we'll swap it for a similar item instead of leaving it out. If you'd rather not have a substitution, don't want the item we've swapped in when it arrives, or didn't allow substitutions in the first place, you won't be charged for it — refuse it at the door, or contact us and we'll refund it.

Clearance & short-dated items

Items marked as clearance are reduced because they are close to their best-before/use-by date or we're clearing limited stock. Because they are liable to deteriorate or expire rapidly, they are excluded from the standard 14-day cancellation right under the Consumer Contracts Regulations 2013, and we're not able to offer a refund simply for change of mind on these items. This does not affect your statutory rights: if a clearance item is faulty, not of satisfactory quality, or not as described, you're still entitled to a refund or replacement under the Consumer Rights Act 2015.

Cancelling an order

Contact us as soon as possible if you need to cancel — we can usually cancel and refund an order right up until it goes out for delivery. Once a driver is on the way, we may not be able to cancel.